Shiv Shakti Group is a 15 year old group, having multiple ventures in fields of Infrastructure and real estate, IT services and Automation, OOH and Digital Media.

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0120-2511322

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+91 9891-77-7277 / +91 9870-75-3996 info@ysssolution.net D-- 25, Sector 7. Noida. U.P. 201301.
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Jasmine IVRS
Project

  • On the basis of DTMF inputs from the caller IVR respond only in voice playback mode. These voice files are wav format pre-recorded voice prompts

  • Pre-Recorded voice files to play information on IVR. No data can be played without the voice file.

  • Limited Recorded Files pertaining to functional area of the IVR in the static information format available in the database.

  • Complaints & Grievances in Voice recorded message only.

  • The DTMF inputs are handled by the voice card and signals/frequencies sent to MCS (Media and call control unit)

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Increased average page views

6.5%

Increased Length of each visit

7%

Increased Organic traffic

80%

Decreased Bounce Rate

5.4%

STMS– Single Point Solution
-- Highlights

Social Ads Strategy

A/B split test

Test & Learn

Creating Right Target

Choosing Right Platform.

Creating Buzz.

Campaign Monitoring.

Campaign Monitoring.




Database Handling & Storing Process used in
Jasmine IVRS

❖    Three Layer Controlled Access Module is adopted for Database security & handling apart from basic security and access control model.

❖    AES 256 Encryption-- Salt & Key based, 16 Length.

❖    Duel Database Model. One for Army Jawans records & Second for User/Admin Details & Access Control Module.

❖    Database MySQL with NO DIRECT ACCESS.

❖    Middle ware Utility to upload, Download & Storing database with multiple tables for each Menu/head of IVRS.

❖    Password Protection even for IVR Automated Access of Database.

❖    Admin Access Password controlled.

❖    User Access Password controlled.

❖    Limited information on IVRS pertaining to IVR menus only. No Complete database is available on IVRS.

❖    Manual Upload of DATA via CD ROM. Once uploaded the CD is always destroyed to avoid any chance of leaking the information.






Jasmine IVR & SMS Functional Areas/Features Application Details

❖    Ex- Servicemen IVR Menu

  • Pension Details
  • Pension Details
  • Relation Certificate Status
  • ECHS Card Status
  • Aadhar Card Registration
  • Pan Card Validation.
  • Mobile Number Registration.
  • Complaints/Grievances Booking (Voice Based)
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Jasmine IVR & SMS Functional Areas/Features Application Details

❖    Serving Jawan’s IVR Menu

  • Salary Details
  • Posting Details
  • Promotions Details
  • Course Details
  • Family Details
  • Joint Account Details
  • Photo Status
  • AFPP Fund Details
  • Luggage Claim Status
  • Aadhar Registration
  • Mobile Number Registration
  • Pan Card Validation
  • Email address Confirmation
  • Complaint Booking (voice based)
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YSS Software Architecture of
Jasmine IVRS



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0120-2511322

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info@ysssolution.net

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